Help centre
Questions, answered.
The stuff people actually want to know — shipping, tracking, storage and how we work.
AboutWhere are you based?
We're based in South Australia. Every order is packed and dispatched from our Adelaide facility — nothing is drop-shipped from overseas.ShippingWhen will my order ship?
All orders placed before 1pm ACST Monday to Friday are dispatched the same day via Australia Post Express. Orders placed after 1pm or on the weekend go out first thing on the next business day.ShippingDo I get a tracking number?
Yes. As soon as your parcel is scanned into the network you'll get a tracking number by email so you can follow it from Adelaide to your doorstep.ShippingHow long does delivery take?
Australia Post Express is usually next business day within the metro express network and 2–4 business days for regional addresses. Your tracking link will show live progress.PackagingIs the packaging discreet?
Completely. Every parcel goes out in plain, unmarked packaging. There's nothing on the outside that references what's inside.StorageHow should I store my order?
Keep unopened vials refrigerated below 8°C. Once reconstituted, keep refrigerated and use within the window noted on the product page.PaymentWhat payment methods do you accept?
Card, bank transfer, and crypto for customers who prefer a more private checkout.
Still stuck?
Our Adelaide team usually replies the same business day.